Chapter 31 Test

Chapter 31 Test

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Question 1 of 12

1. Question
1.When you work at a salon:
- you are expected to put the needs of the salon and its clients ahead of your own
- making and fixing mistakes is an accepted part of the process
- you have leeway in the matter of juggling your personal life with work
- you are given the chance to do a certain procedure repeatedly until you get it right
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Question 2 of 12

2. Question
2.A _____ is a document that outlines all the duties and responsibilities of a particular salon position.
- job description
- resume
- job application
- cover letter
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Question 3 of 12

3. Question
3.Job descriptions commonly include all of the following EXCEPT the:
- opportunities available to employees
- attitudes employees are expected to have
- employee's projected compensation for the year
- employee's duties and responsibilities
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Question 4 of 12

4. Question
4.Which of the following is NOT a method of utilizing social media to promote your business?
- Encourage clients to post a review of your salon on Yelp.
- Suggest that clients perform a search for your salon on Google.
- Offer special promotions through the salon's Twitter account.
- Offer information and beauty tips on the salon's Facebook page.
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Question 5 of 12

5. Question
5.Tips are income in addition to your regular compensation and:
- must be tracked and reported as income on income tax returns
- must be declared as income but are not taxed
- are tax-free and not required to be reported on tax forms
- must be declared as income but are taxed lower
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Question 6 of 12

6. Question
6.A percentage of the money the salon takes in from sales may be offered to practitioners as a:
- commission
- tip
- tax
- salary
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Question 7 of 12

7. Question
7.In general, cosmetologists are entitled to overtime pay if they work more than _____ hours per week.
- 40
- 35
- 25
- 30
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Question 8 of 12

8. Question
8.Which of the following people does NOT get overtime pay for working more than 40 hours per week?
- hairstylist
- salon manager
- nail technician
- salon receptionist
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Question 9 of 12

9. Question
9.In a corporate structure, which department typically handles financial planning for employees?
- collections
- accounting
- human resources
- customer service
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Question 10 of 12

10. Question
10.When working in a salon, it is important that you:
- try to remain unaware of problems
- consider your education finished after you have graduated
- be someone who can be counted on to tell the truth
- put your own feelings and desires first
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Question 11 of 12

11. Question
11.Ticket upgrading is also called:
- tipping
- upselling services
- budgeting
- defaulting
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Question 12 of 12

12. Question
12.Which of the following is NOT a recommended strategy for getting the conversation started on retailing products?
- Be informed about the merits of using generic store brands.
- Discuss the products you are using as you use them.
- Inform the client of any promotions going on in the salon.
- Place the product in the client's hands when possible.
Correct

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